FAQ

Frequently Asked Questions

Printing

How do I place an order?


Our prefered method is for you to send us an email that includes your contact information, the quanties, sizes, paper type and any other add-ons or special requests per title of your print files. We can also assist you in person at our print studio, where you can see a variety of media options and to ensure your files are print ready. Or you can give us a call. Once we receive your order, we will send out an invoice and you can send us your print files.




Can I rush my print order?


For paper prints, yes. Please contact us as soon as possible if you need your prints by a certain date or time so we can best meet your deadline. For small print orders, when possible, we charge: an added 100% of order total for same day service. an added 50% of order total for next day service. an added 25% of order total for 2 day service. For large, wholesale orders, "rush" orders are not possible. We will fullfil the order based on our current workload. You can request the order by a certain time and we can best accommodate your needs. For canvas prints, we will try our best to rush if need be, but with coating drying times, it may not be possible. Allow enough time for the UV coating to be fully cured.




Are replacements or returns possible?


Any print that is damaged or defective due to materials or a printing error will be replaced at no charge! Bring back the original print(s) and we will have the replacement(s) ready for you as soon as we can. Any replacement request should be submitted within 48 hrs of order pick-up or delivery. *Scanning services are non-refundable.




What file formats do you accept?


We accept .tif, .jpeg, .psd, .pdf, .png. However, we recommend .tif, .psd, or .pdf because these file types do not "compress" the information within the file. We can only print RGB, so please convert any CMYK colorspaces before delivering the final file.




How do I prepare my files for printing?


There are a number of things to prepare before we can print. Some recommendations are: -Confirm your file(s) are sharp and in focus. -Make sure to remove dust/sensor dust, dots, specks, blemishes and anything else that should not appear in the final print. *The larger the prints, the more obvious a blemish will be. -If your image has layers, be sure to flatten it. -Send RGB files in the working space you edit in. We recommend Adobe RGB. * Do not send CMYK files.




What resolution should my files be?


We recommend using files that have a resolution of 200dpi and above.




How do I give/send you my files?


We accept files submitted through some popular, free and secure file transfer services such as: dropbox, hightail, wetransfer or google drive. Contact us if you have any questions on how to use any of these services.




What are the turn-around times for printing?


Our standard turn-around time for paper print orders is 3-5 buiness days; depending on the current workload. Larger, wholesale orders will require a longer production time and will be quoted per order. For canvas print orders, please allow for 7-10 business days. It may take longer for orders with higher quanitites.




Can I bring my own scans/files?


Absolutley! We are able to work with your own scans or digital images, provided their quality and resolution is suitable for printing. Image touch-ups/photoshop work and color matching is $80/hr. 5"x7" printed proofs are $5. If your original file is a slide or transparency then we will have to scan it first using our flatbed scanner before proceeding with the print. We can scan any format film up to 8.5"x11".




What are your paper options?


These are some of the papers we always have in stock: Archival Matte- 230g; matte, smooth finish Cold Press- 300g; matte, textured finish Hahnemuhle Photo Rag Ultra Smooth- 305g; matte, smooth finish Hahnemuhle Bamboo- 290g; matte, slight textured finish Glossy Photo Paper- 250g; glossy, smooth finish We also special order any specific paper you may require, as well as, help you find the perfect option if you don't know or are unsure of what paper you may want.




How will I know when my order is ready for pick-up?


We contact you via phone or email when your order is ready! If we are shipping an order for you, we will ask you to confirm the order before we pack and ship it.




Do you print canvas?


Yes! We are super excited to offer this. We partnered with another great art printing company to provide you with these additional printing options. Please note that lead times are usually 7-10 business days, but may be up to 2 weeks. Canvas: Rolled or stretched in any nominal size from 6"x6" up to 59"x144", stretched canvases can be done with a .75" or 1.5" depth.





Scanning

What are your scanning services?


We use a digital capture system to create the highest quality and resolution digital file of your artwork. Our lighting system can be manipulated to emphasize brush strokes, textures, and other significant details. We offer 2 services: Color-corrected Scan - $100.00 This is the best option to make sure your print reproductions come out exactly like the original. We use our experience and expertise to fine-tune colors and maintain all the textures within your creation. We use a line of color matching software that starts in our scanning service and is followed all the way to the end fine-art print. This allows for the most accurate color duplicate of the original artwork's colors. For high shine materials we cross polarize the lights to eliminate or control reflections. Raw Scan - $25.00 This option is best for artists who just need the file for archive purposes or have plans to use the digital file for another project besides print reproductions i.e. t-shirts. Just give us a call or stop by and we can help you! Once the scan job is complete you will receive the finished file via a transfer link.





Finishing

Do you offer framing services?


Unfortunately no, however we are happy to refer you to trusted, local framers!




What are your matting services?


Our matting services is one of our most common add-ons. Our preferred matting technique involves a hinge mount, which is the accepted museum quality mounting method. We only use premium, acid-free materials and carry a stock of standard sizes, but are happy to create custom matting for your specifc needs. Standard sizes in stock (white mat with a white core): 8"x10" mat (5"x7" window size) 11"x14" mat (8"x10" window size) 16"x20" mat (11"x14" window size) 12"x12" mat (9"x9" windown size)




What is deckling?


This is a technique that we can add to any print to give the appearance of a natural, torn edge. This process is achieved by hand and each piece will have a slight variation.





Pricing

Paper Prints


This list displays some of our most common sizes. However, we are able to print any size up to 43 in. x 25 ft. Please contact us for an estimate. We offer volume/large print discounts. Sample pricing on our most common sizes (subject to change): Archival Matte 5"x7" - $2.50 8"x10" - $5.75 11"x14" - $11.00 Cold Press 5"x7" - $3.25 8"x10" - $7.25 11"x14" - $14.00 Hahnemuhle Photo Rag Ultra Smooth 5"x7" - $5.25 8"x10" - $12.00 11"x14" - $23.50 Hahnemuhle Bamboo 5"x7" - $3.50 8"x10" - $8.00 11"x14" - $15.50 Glossy Photo Paper 5"x7" - $2.50 8"x10" - $5.75 11"x14" - $11.00




Scanning


Please see our "scanning" tab for a more detailed description of the type of services we offer. Flatbed scanning (up to 8.5"x11")- $40.00 Camera capture system (up to 48"x48")- $85.00




Matting


Sample pricing on our most common sizes (subject to change): Small (8"x10") for 5"x7" print - $4.50 Medium (11"x14") for 8"x10" print - $5.25 Big (16"x20") for 11"x14" print - $6.75 Square (12"x12") for 9"x9" print - $5.50 Contact us for other size and color options.




Canvas, acrylic, wood, metal printing


Due to the amount of sizing and option variations please contact us for pricing.





Design

What design services do you offer?


Beyond the essential photo editing and correction we do every day, we can also provide graphic design and consulting to help your business grow or to help you with your projects or events. Typical needs are brand identity, logo, web, social etc. Collateral such as, letter head, forms, business cards, flyers, stamps, stickers, coupons, packaging, certificates of authenticity, file vectorizing/digitizing. Environmental design, event, booth, gallery. And anything else you may need, we're always happy to discuss ideas and figure out the best way to make them a reality.





COVID-19 info

New studio procedures


During this time, our biggest priority is our client’s safety. We’re doing everything to comply with the State’s conditions and the CDC recommendations.

- We will be disinfecting any touch points in the studio throughout the day.

- We will eliminate any human contact with your art, prints, etc whenever possible. (we’re already used to wearing gloves when handling your amazing creations)

- All employees will wear facemasks.

- We can offer completely contactless drop offs and pick ups.

- If you do need to come into the studio, we ask that you let us know before coming by and are not displaying any symptoms of the virus such as: fever, cough, shortness of breath etc.

- You will be required to wear a face covering and follow the 6ft social distance standard inside of the studio.





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